Returns & Refunds | Zenasha
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
How to Start a Return
Contact us at https://zenasha.com/pages/contact with your order number and the reason for your return. We'll confirm eligibility and send you return instructions, including the return address.
Refunds
Once we receive and inspect your returned item, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or defective.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos of the issue. We'll cover the cost of a replacement or refund.
Exchanges
The fastest way to get the item you want is to return the original item and place a new order once your return is approved.
Non-Returnable Items
Non-returnable on final-sale items such as hygiene products once opened.
Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, before they enter processing. After that, your order may already be preparing for shipment and cannot be guaranteed for cancellation.
Questions?
Contact us at https://zenasha.com/pages/contact or call +1 332-260-5619.